{"id":5285,"date":"2024-05-08T16:02:07","date_gmt":"2024-05-08T16:02:07","guid":{"rendered":"https:\/\/itsapaw.com\/?page_id=5285"},"modified":"2024-05-08T18:58:41","modified_gmt":"2024-05-08T18:58:41","slug":"support","status":"publish","type":"page","link":"https:\/\/itsapaw.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If I am a pet keeping agency managing multiple pets, do I have to register each pet with the same subscription fee?<\/span><\/path><\/svg><\/div>

Each pet is registered as an individual entity in the system by design, you will have to add each pet with unique id. If you want us to support the registration for your entity and set it up as an account, please reach out to us at info@itsapaw.com and we shall discuss further on next steps.<\/p><\/div>\n\t\t\t\t\t<\/div>

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If I am a caretaker and have registered on the system, is there a cap on the number of assignments I can take up?<\/span><\/path><\/svg><\/div>

No, there is no capping on transactions. The monthly subscription allows you to have any number of transactions so long as your subscription remains valid for the period of the transaction.<\/p><\/div>\n\t\t\t\t\t<\/div>

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As a pet owner, is there a cap on the number of services I can request in a month as part of my subscription?<\/span><\/path><\/svg><\/div>

No, there is no capping on service requests. The monthly subscription allows you to raise any number of requests so long as your subscription remains valid for the period of request.<\/p><\/div>\n\t\t\t\t\t<\/div>

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When I need a service and the system is down, will I get a refund of my subscription fee for that month?<\/span><\/path><\/svg><\/div>

The tool is designed to support you in daily life requirements while managing pets at a nominal fee. The system may have challenges at times and there is no refund if the system is down for a few minutes for some reasons that are beyond us. As providers, we always endeavor to work on continuity and high availability.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What is the guarantee from the system that the service provider will adhere to the service and if he or she does not respect appointment, what does the provider get impacted?<\/span><\/path><\/svg><\/div>

The system does not guarantee the service from the provider and is a tool to enable the owner to take his decisions based on information available about the provider including the ratings and reviews from previous experiences of other owners where available.<\/p><\/div>\n\t\t\t\t\t<\/div>

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If I am a pet owner and interested in providing certain services as well, do I have to register separately?<\/span><\/path><\/svg><\/div>

Yes, you shall be carrying out two different roles and hence need to register separately. You may want to use the right role for either seeking the service as an owner or catering to a service request as a provider.<\/p><\/div>\n\t\t\t\t\t<\/div>

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I have multiple pets, while I request service for one, can I replace the same with the service for another pet?<\/span><\/path><\/svg><\/div>

No, our recommendation shall be to cancel the first request and raise a new one for the other pet. The reason for the same is that the app caters to physical and medical needs of the pets and a service provided to one while booking the same in the name of other will affect the records and service history which in certain cases can be detrimental to the way services in future are to be offered.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Can I use the platform outside of Georgia to avail the services, if my subscription in still valid? Will the app still work, or do I have to make any additional provisions?<\/span><\/path><\/svg><\/div>

The application shall be available on cloud for you to access from anywhere in the world so long as the local laws of the land (country where you are travelling) do not restrict the usage of such apps.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Is there a discount if I want to subscribe for many pets like in a community or for longer duration of services let us a year or more?<\/span><\/path><\/svg><\/div>

While the app is designed for retail consumption, we do have good options to accommodate corporate or scale requests and we would suggest that you discuss further with us. Get in touch at support@itsapaw.com.<\/p><\/div>\n\t\t\t\t\t<\/div>

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As a provider or an owner can we have multiple services or requests open simultaneously?<\/span><\/path><\/svg><\/div>

Yes, each service request has a unique id. You can raise multiple requests simultaneously as an owner and cater to multiple requests simultaneously as a provider.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Is the app available globally and do I have any benefits if I refer anyone for enrolment on the app?<\/span><\/path><\/svg><\/div>

Now, the app is only launched for provision of services within Georgia while the access of the app is global. As we may launch in more countries, the information for such will be available on site. For the referrals, you may reach out to us at support@itsapaw.com<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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If any of your questions are not covered in the FAQ or you have any specific concern, please write to us at – info@itsapaw.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Support If I am a pet keeping agency managing multiple pets, do I have to register each pet with the same subscription fee? Each pet is registered as an individual entity in the system by design, you will have to add each pet with unique id. If you want us to support the registration for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5285","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/pages\/5285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/comments?post=5285"}],"version-history":[{"count":0,"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/pages\/5285\/revisions"}],"wp:attachment":[{"href":"https:\/\/itsapaw.com\/en\/wp-json\/wp\/v2\/media?parent=5285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}